Unfortunately we’re having some network issues with our shared/reseller hosting server Twister. This is being investigated and will hopefully be back online soon.
Update (00:55):
What we thought were just network problems, appear to be worse as the OS seems to have corrupted and we’re now working to reinstall the OS and restore from backups.
Apologies for the problems.
Update (01:55):
The OS has been reinstalled and tests performed on the server to check the hardware. All hardware appears to be fine, however we’ve decided to go with CentOS 5 rather than CentOS 6 which was very buggy for us.
cPanel is now installing and should hopefully be completed soon so we can start restoring accounts.
Update (02:30):
cPanel has installed and we’re now starting to restore accounts. This process is completely automated, so once it completes we’ll give another update.
Update (03:50):
We’re still having issues with this server. Hardware tests on it went fine but it’s constantly crashing while doing normal tasks. This means we’ll unfortunately need to swap the hardware. Fortunately we do have another server at the DC, so that is being setup now.
Update (08:52):
The server is setup, cPanel installed and accounts are restoring. We just need to wait until all accounts are restored successfully.
Update (13:40):
Many accounts have been restored, although there are still a lot more. The restore process depends on the size of each accounts, so the smaller accounts do tend to restore much quicker. We have a lot of data to restore, but please bare with us.
All accounts have now been restored. If you’re having any problems please contact us so this can be looked into.
John, I need an update, my clients are hassling me!
Hi Alan, you should see your accounts appearing online soon. Many accounts have already restored successfully.
Is the process still on-going?
Still no good news here as well :/ i’ll keep waiting, nothing else to do lol
No dice here either, problem is clients are getting very aggrivated at me. They’ve been offline for 24hrs now with email.
Not just worried about the downtime John, can’t even ping the server!
Mail outage is as big a problem for me.
All mail sent to you during this outage should come through (DNS was still online), but will take another few hours before you see it arriving in your inbox.
Server should be replying to pings: twister.jshosts.com
Sorry about the problems but things seem to be running much better now, so hopefully you all benefit once you’re back online.
Yes this is still on-going. Fortunately no data has been lost and backups are restoring without issues, with websites coming online and emails coming in.
My account is the last one to be restored for sure ahah but it’s good to hear server is running much better now….
Twister pings, that’s no help though, site is still resolving the old IP…
As soon as your account is restored it should resolve to the new IP. The restoration will change the DNS records.
Bet they’re going on alphabetically :/
Bet they’re going slow.
Lost 1 weeks worth of data on 1 site, other lost emails…. man this isn’t good.
First error was detected at 2011-10-23 21:26:46
Last error was detected at 2011-10-25 06:18:02
Downtime total 1 day(s) 8 hour(s) 51 min(s) 16 sec(s)
Hmmmph!
Unfortunately i lost some data too, seems like 1 week went to trash. Gotta do it all over again, nothing else left to do
Got 2 new sites to replace the old ones but not sure I want to do that right now or just move them to another VPS I have, problem with that is I’d be hard pushed to move them back if I do move them.