We’re seeing very similar problems on DNS 2 and checking through logs this seems to have been caused by an automatic update. Fortunately DNS 1 is back online, so we’ll work to resolve the issue with DNS 2. Apologies for the inconvenience and we’ll update as soon as DNS 2 is back online.

Update (22:48):
The cPanel DNS installation is very close to completion. This has taken a lot longer than expected and we’ll look into migrating this DNS server to another network in the coming months. We have this DNS server located in the USA so that in the event of an outage in our UK locations, you should still be able to resolve DNS queries and emails won’t be lost.

As DNS 1 is online, you should still be able to access your websites and emails. Unfortunately we’ve noticed queries are still going to DNS 2 and causing domain resolution failures, which should hopefully be resolved in the next 30 minutes.

Update (23:22):
DNS 2 is back up and running. Apologies for the inconvenience.

Due to a server issue we’re reinstalling the server software. This shouldn’t cause any problems for your websites/emails, however we aim to have the server back online within the next 30 minutes. Updates to follow.

Update (17:06):
OS has installed and is fully up to date. cPanel DNS is now installing.

Update (18:05):
DNS 1 is back online and running without issues.

Our VPS node Hurricane is currently under a large DDoS attack. We have identified the affected client and unfortunately their IP will need to be null-routed until the attack stops.

Update (21:30):
The affected IP has now been null-routed and connectivity is back to normal.